Troubleshooting

#1 Water Flow Solution

Assembly, How to, Technical Support, Videos, Water Flow

Experiencing a problem with water flow?
View this video to learn more. In some installations, improper placement of your pump can cause the tubing to bend, or “kink”, preventing proper water flow for the desired effect of the unit.
Simply insuring that the pump is set in its reservoir area properly, and checking to be sure the tubing is “kink free”, is enough to solve this issue.
However, it is possible that your tubing is slightly too long, causing the kinking.
We strive to include the exact length of tubing required to operate your fountain with no adjustment required.
However, as this is a hand made product, there may be some slight trimming necessary to ensure your water flow achieves the intended result.
A simple trim to the length of tubing of even an inch can do wonders for proper water flow.
Remember to measure twice and cut once! Use scissors or a sharp exacto-knife for best results.

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Bernini Water Flow

Technical Support, Troubleshooting, Videos

View this video to learn more. Watch this video to help you with getting the best waterflow possible for the Bernini Fountain.

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How to – Install Splash Guards

Assembly, Frequently Asked Questions, How to, Technical Support, Water Flow
This fountain comes with our innovative splash reduction system. If splash is a concern, simply drape the splash line over each spill point to dramatically reduce splash.
How to - Install Splash Guards - Step 1
Here you can see the spill is creating a large amount of splash.
How to - Install Spash Guards - Step 2
Simply place one end of the ’splash line’ in the top bowl and hang the other end off the bowl.
How to - Install Spash Guards - Step 3
The water will now run down the line and greatly reduce amount splash.

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How to – Level a Tiered Fountain

How to, Technical Support, Videos, Water Flow

Having difficulty getting your fountain leveled just right?
View this video to learn more.

This video demonstrates how to properly level a tiered fountain using a combination of methods including the use for “shims”, our innovative slip fit assembly, or by rotating the twist and lock connection ring. These techniques can be used to level ANY of our fountains that use these same assembly systems.

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How to – perfect your spill points

How to, Technical Support, Troubleshooting, Videos, Water Flow

View this video to learn more. In certain cases you may find a spill point is not pouring as precisely as you would like. Watch this helpful video featuring the Cottonwood Creek fountain, on how to address such a problem using a lit bit of silicone…

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How To – Repair a leaking fountain

Frequently Asked Questions, How to, Technical Support, Troubleshooting

Have a small leak in your fountain?
View this video to learn more. Although fountains usually leak due to an error in assembly leaks can occur. Here is a quick and simple method to repairing small leaks in your fountain.

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Intended Use and Care for pumps

Maintenance, Pump, Structural Repairs, Technical Support, Troubleshooting

Please review these recommendations to help make your setup as easy as possible.

Intended Use:
This fountain is designed for outdoor use. While it can be used indoors, there will be moisture generated in the surrounding area. Therefore, care should be taken to use only in areas where water will not cause damage to hardwood floors, carpet, etc. It should also not be used indoors in areas of frequent foot traffic, as the moisture will cause slippery surfaces. Pumps should always be plugged into a grounded GFCI receptacle.

Pump Care:
We recommend that you run the pump in a bucket of water first, to “prime the pump” and insure proper operation. These pumps should be cleaned regularly to insure long life. The diagram below shows proper disassembly procedures. You should also be aware that these pumps ahould always be completely submersed in water for proper operation, as low water levels may cause burnout, and void your warranty.

Winter Care:
Please be advised that these units are designed for outdoor use during the spring, summer and fall months. Harsh Canadian winter conditions are not suitable for use. The unit should be stored properly, with all water removed, inside the house, garage, or shed to insure long life. The pump must be drained of all water, and cleaned as necessary.

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Mizu – How to replace an LED light

Lighting and Accessories, Technical Support, Troubleshooting, Videos

View this video to learn more.There is a small percentage of times an LED light will fail. Below is a video demonstrating how to remove and install a new LED light for the Mizu fountain.

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Nerissa – Recomended Pump Setting

Assembly, How to, Technical Support, Troubleshooting, Videos, Water Flow

View this video to learn more.The recommended pump setting for the Nerissa fountain is 1/3. Here is a video showing you how to properly gage your water flow for best overall performance.

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Pump Maintenance Basics

Pump, Technical Support, Troubleshooting, Videos

View this video to learn more. Properly maintaining your pump will help increase the longevity of your pump. View the video to learn more.

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